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Regular-Health & Human Services # 31.
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| Board of Supervisors |
Service Centers |
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| Subject |
| Receive 2019-20 annual update regarding Yolo 211. (No general fund impact) (Larsen) |
| Recommended Action |
| Receive 2019-20 annual update regarding Yolo 211. |
| Strategic Plan Goal(s) |
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Thriving Residents |
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Safe Communities |
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| Reason for Recommended Action/Background |
| In July 2000, the Federal Communications Commission (FCC) reserved the 211 dialing code for community information and referral services. The FCC intended the 211 code as an easy-to-remember and universally recognizable number that would enable a critical connection between individuals and families and community-based services. Yolo County has operated our regional 211 service, called Yolo 211, for the past 7 years. Yolo 211 connects residents via 24/7 call center or online resource directory to resources in the county. The 211 center’s referral specialists receive requests from callers, access databases of resources, match the callers’ needs to available resources, and link or refer them directly to an agency or organization that can help. Resource topics included but are not limited to local health and human service programs, unemployment support, basic needs programs, aging related programs, mental health, youth support and non-emergency disaster response assistance. |
| Collaborations (including Board advisory groups and external partner agencies) |
| Over the last year county staff have formed an official advisory body to partner with the City of Woodland, City of Davis, City of West Sacramento, City of Winters, Area 4 Agency on Aging, and our contracted call center provider- Community Link (located in Sacramento, CA). |
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