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Regular-General Government # 33.
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| Board of Supervisors |
General Services |
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| Subject |
| Consider approval of 2018 County Information Technology Framework, which includes emphasis on replacing the antiquated phone system, moving toward Office 365 and implementing a comprehensive, best-practice security program. (No general fund impact) (Yarris) |
| Recommended Action |
- Consider approval of the 2018 Information Technology Framework;
- Direct the IT Director to implement the best practice Security Program developed by the California Counties Information Services Directors Association, including the addition of a Network Systems Specialist in the 2018-2019 budget;
- Direct the IT Director to release a Request for Proposals based on the recent county telecommunications needs assessment and return to the Board with a system replacement recommendation for consideration; and
- Direct staff to further explore implementation of Microsoft Office 365.
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| Strategic Plan Goal(s) |
Operational Excellence:
Advance Innovation
Collaborate to Maximize Success |
| Reason for Recommended Action/Background |
In late 2016, the Information Technology Executive Council (ITEC) convened to discuss the development of a new technology plan for the county. As the last plan was developed in 2013, it was time to again refocus our efforts and resources with respect to current and future technological needs, innovation and collaboration. The ITEC received presentations on IT Security and Office 365 by both private and public sector experts, which helped shaped these recommendations.
Although the previous plan served the county well and much was accomplished, it lacked the flexibility the organization needed to adjust as technology and needs change. As a result, we are recommending a framework within which to operate and align our investments. This framework centers around workforce mobility, cloud-based systems, virtual collaboration, security, online services and disaster recovery/continuity of operations.
Although this framework is intended as a guide more than an action plan, there are a number of specific action items being recommended. Those include developing a formal IT Security Program, transitioning to a cloud-hosted Office 365 platform, replacing the current phone system, and developing more robust and efficient back up and disaster recovery systems. As security is such an important and integral part of every technology environment, our Information Security Officer must dedicate his time to the development and implementation of our security program. As a result, his daily technical duties must be backfilled with an additional network technician. That cost will be included in the department's 2018-2019 budget request.
For the telephone system replacement, we have contracted with a specialist to help interview departments on their needs, showcase new capabilities, and develop a Request for Proposals (RFP) from which to select a new phone provider/system. The next step will releasing that RFP and selecting a new system through a competitive process and returning to the Board with that recommendation.
Moving forward, this framework is constructed in a way that future updates will be streamlined without the need for a full rewrite or replacement, making it easier to align with the Board's goals as those plans are updated. |
| Collaborations (including Board advisory groups and external partner agencies) |
| This plan was developed collaboratively with staff representing departments from across the organization, the Information Technology Executive Council, and the Department Head Working Group. The plan was also posted on our Intranet for input by all staff. |
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| Fiscal Impact |
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| Source of Funds for this Expenditure |
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Explanation (Expenditure and/or Revenue) |
| Further explanation as needed: |
| Adopting this Framework has no fiscal impact at this time. Specific projects and items in the Framework will be brought back to the Board for consideration as developed. |
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